Consumer consent revocation and deletion requests
Handling "revoke my consent" and "delete my data" emails end to end.
When this applies
A consumer emails asking to stop data sharing, delete their data, or reports a consent they don't recognise.
Steps
- Locate their consents by the sender email.
- Revoke on request — confirm in the reply, note the service impact warning.
- Deletion requests go to the compliance queue; confirm completion to the consumer once done.
- Suspected scam/phishing reports: also point them at the public "worried about a scam" article and record the report.
Escalate when
The request alleges fraud, or identity can't be verified from the sender email.